SRM Institute of Science and Technology (SRM University)
" AMAZON "(Freshers / Experienced) Walk-In : Pooled Off-Campus : VCM Associates @ Chennai (Tamilnadu)
Company Name : Amazon
Url : https://www.amazon.in/
Job Role : Vendor Contract Management Associate (VCM Associate)
Job Category : VCM Associate
Job Location : Chennai, Tamilnadu
Qualification - : Graduation
Experience : 0 to 3 Years
# Any Graduation
# 0 to 3 Years of Experience in Any Domain
Job Profile - Vendor Contact Management Associate Sr :
# The Vendor Contact Management Associate Sr, acts as the primary interface between Amazon and our Vendors, providing phone and/or email support governed by internal service level agreements. The Vendor Contact Management Sr. will be responsible for providing timely and accurate operational support to Vendors on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Vendor Contact Management Sr. is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities :
# Demonstrates effective, clear and professional written and oral communication.
# Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendor’s issues.
# Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
# Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
# Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
# Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
# Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
# Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendor’s issues and questions.
Basic Qualification :
# Education: 3rd Level Qualification - Graduation
# Language: English Proficiency
# 6 + months experience within a customer service /contact centre environment would be an advantage
# Demonstrated desire to expand skills into new areas.
# Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
# Business acumen in areas of e-commerce and retail is advantageous
# Process improvement awareness and experience
# Enthusiasm and strong self-motivation.
# Strong prioritization and time management skills, with a high degree of flexibility.
# Ability to embrace constant change with flexibility and good grace.
# Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
# Demonstrates effective communication, composure, and professional attitude
# Exemplary performance record, particularly with regard to quality & productivity
Documents (mandatory) :
- Updated Resume - Multiple Copies
- Government Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License)
- Passport Size Photograph
- College ID Card
Walk-In Date : On 23rd December 2017 (Saturday)
How to Apply for this Job ?
Register Online Here
Note: Apply before the link is expired/removed.