How Digital Marketing Impacts on Customer Retention?


Digital marketing
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We live in a society that has fuelled by digital technology. It has such an influence that there are states where residents do not have running water but own smartphones. Besides, people’s interactions, work, buys, and life habits are all influenced by digital marketing. As a result, businesses today must understand how to use the digital universe to boost brand awareness and impact. This blog will look at digital marketing and what services it provides. Also, how digital marketing brings remarkable changes in performance?

What is Digital Marketing?

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It is a multifaceted approach that aims to reach and build relationships with customers via various online channels. As a result, it leads to buys and later purchases.

The outcomes of digital marketing are astounding. For example, blogging alone can help brands generate 67% more leads than those who never post. In addition, SEO has a conversion rate of 14.6%, which is higher than the traditional outbound methods. Digital marketing consists of the following services:

  1. Content Marketing
  2. Search Engine Optimization (SEO)
  3. Video Marketing
  4. Mobile Marketing
  5. Online Advertising
  6. Email Marketing
  7. Social Media Marketing

With a wide range of services, digital marketing brings about remarkable changes in performance nowadays. Moreover, it aids a company in meeting its marketing and sales objectives. Yet, most entrepreneurs may find it challenging to plan and execute a successful digital marketing campaign. So, they hire a digital marketing agency such as Navicosoft to help them.

The Impact of Digital Marketing on Performance

1. 24/7 Customer Service

Customer care didn’t make sense before the digital age. For any help, companies had to provide door-to-door service to solve their customers’ problems. Before, it took a lot of time and effort to be available everywhere. Yet, the invention of digital technology has made it convenient to stay in touch with customers and provide 24/7 customer service. With customers being mobile in most cases, social media has always been an easy way to provide the best support for businesses. People want to fix their issues 24/7, and digital marketing brings remarkable changes to that need.

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2. Traditional Marketing RIP

It’s no surprise that traditional marketing has done die. No one is interested or has time to hold leaflets and posters or look at roadside banners. Instead, customers are more engaged in the ease with which they can access information via their mobile phones or tablets. Since we still consider TV and radio, their popularity has declined significantly. It’s because more people are going online. People nowadays prefer to watch shows on their mobile phones rather than on television because they can access it from anywhere.

3. Changes in Communication

As a result of the digital marketing age, people’s communication has changed. The viewer prefers digital channels over any other medium. As a result, it is likely to access the intended audience. Marketers rely on SMM platforms like Facebook, LinkedIn, and Twitter ads management to stay in touch with their customers and build a loyal brand image.

4. Cost-Efficient

Yes, digital marketing is less expensive than traditional marketing. For example, advertising costs a lot of money, and only large corporations can afford it. Yet, start-ups cannot afford significant investments; internet marketing services serve as a lifeline. Also, the tools and performance methods are less expensive than other channels. For example, you can use social media platforms that offer free initial stages and the best SEO packages are the simplest way to excel in business performance.


Hamza Sheikh

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