The current situation of the COVID-19 pandemic has compelled numerous companies to adapt their hiring process by incorporating interview as a service. The shift from in-person interviews to virtual ones has proven to be more convenient and cost-effective. However, virtual interviews do come with their own set of unique challenges. It is crucial to possess different skills and techniques to effectively conduct virtual interviews, as compared to in-person interviews. This post aims to provide some best practices and tips for conducting efficient virtual interviews.
Preparation is Key
Prioritizing preparation for a virtual interview is equally as significant as preparing for an in-person one. Prior to the interview, ensure that you have a comprehensive comprehension of the job specifications and the desired qualifications you seek in a candidate. Scrutinize the candidate’s resume and cover letter and develop a set of questions that will aid in evaluating their abilities and credentials.
It’s also important to test the technology you will be using for the interview. Make sure you have a stable internet connection and that your video conferencing software is working properly. Test your microphone and webcam to ensure that the candidate can see and hear you clearly.
Set the Stage
When conducting a virtual interview, it’s important to create a professional and welcoming environment. Choose a quiet and well-lit location for the interview, preferably one with a neutral background. Make sure you are dressed appropriately and that your appearance is professional.
It’s also important to let the candidate know what to expect during the interview. Provide them with clear instructions on how to access the video conferencing software and let them know how long the interview is expected to last. This will help the candidate feel more at ease and ensure that the interview runs smoothly.
Build Rapport
Building rapport with the candidate is just as important in a virtual interview as it is in an in-person interview. Begin the interview by introducing yourself and thanking the candidate for taking the time to speak with you. Use small talk to help the candidate feel more at ease and to build a connection with them.
Make eye contact with the candidate during the interview and use active listening skills to demonstrate that you are engaged and interested in what they have to say. Ask follow-up questions and provide feedback to show that you are listening and that you value the candidate’s input.
Use Behavioral Interviewing Techniques
Behavioral interviewing is a technique that is commonly used in job interviews to assess a candidate’s past behavior and to predict how they will behave in the future. This technique is particularly effective in virtual interviews, where it can be more difficult to gauge a candidate’s personality and demeanor.
Begin your interview questions with open-ended prompts such as “Tell me about a time when…” or “Provide an example of…”. Such inquiries encourage the candidate to provide detailed responses, enabling you to better evaluate their skills and qualifications.
Take Notes
During the interview, it’s important to take notes on the candidate’s responses. This will help you remember important details and will also allow you to compare candidates more easily. Use a pen and paper or a computer to take notes, but be careful not to let note-taking distract you from the interview.
Follow Up
After the interview, follow up with the candidate to thank them for their time and to let them know what the next steps in the hiring process will be. If you decide to move forward with the candidate, provide them with clear instructions on what they need to do next, such as filling out an application or providing references.
Keep the Process Fair and Consistent
It’s important to keep the virtual interview process fair and consistent for all candidates. Use the same set of questions for all candidates and ask them in the same order. This will help you compare candidates more easily and will also ensure that the process is fair and unbiased.
It’s also important to provide all candidates with the same information about the job and the company. This will help ensure that all candidates have the same understanding of the job requirements and the company culture. Providing candidates with a job description, company mission statement, and any other relevant information can help them prepare for the interview and demonstrate their interest in the position.
Additionally, it’s important to use the same evaluation criteria for all candidates. Develop a rubric or scoring system to assess each candidate’s responses to the interview questions. This will help ensure that the evaluation process is objective and consistent.
Be Flexible
During virtual interviews, technical difficulties or interruptions such as poor internet connection, background noise, or unexpected disruptions may arise. It is crucial to be flexible and adaptable in such situations. In the event of a technical issue, one should promptly troubleshoot or reschedule the interview if necessary. If an interruption occurs, it is important to handle it calmly and professionally.
Maintain Professionalism
Virtual interviews can sometimes lead to a more relaxed atmosphere, but it’s important to maintain professionalism throughout the process. Dress appropriately, maintain good eye contact, and use professional language and tone. Avoid distractions, such as checking emails or answering phone calls, during the interview.
Practice, Practice, Practice
Finally, practice is key to conducting effective virtual interviews. Practice using the video conferencing software, test your microphone and webcam, and rehearse your questions and responses. Practicing will help you feel more comfortable and confident during the interview, and will also help ensure that the interview runs smoothly.
In Conclusion, providing an interview as a service requires meticulous preparation, transparent communication, and a focus on cultivating a connection with the candidate. By adhering to these best practices and tips, you can offer virtual interviews that are equitable, standardized, and successful in recognizing the top candidates for the position.
