FinancialForce PSA is a product of the Force.com cloud platform and delivers on-platform analytics, and is a complete game changer Embedded analytics help us to look at any single transaction with a complete process for e.g., quote-to-cash journey, from the original customer quote through the final accounting entry in General Ledger.
This helps the executives with a view into everything, from exactly how the quote turned into an assignment and an individual’s timecard to the customer invoice. It is possible to initiate with General Ledger and trace it back to the original quote, with the data in real-time about everything in between, including the billing and timecards submitted.
This state equals a Business 360 and Customer 360 view because, from any point along the process, any assigned user within the company can clearly see every transaction and data point associated with a customer. This gives an understanding of what is happening with each customer engagement and its effect on the overall business.
Accurate and real-time data from a single source paves the way for truly customer-centric business operations and culture, and the ability to deliver the most innovative customer experience.
A real-time, accurate view of data empowers the organization to handle every Professional Services-related activity more efficiently and improve the overall process. Because of a deeper understanding of what is happening with each Professional Services engagement – and all engagements in total – employees can make decisions that optimize business.
For e.g. A view that enables the employees to easily answer questions such as:
When am I able to notify the client that we are going over budget?
How quickly can we notify the need for a change order?
Will I be able to keep the project moving forward without unnecessary delays?
Accurate information also ensures the company can:
share project status with Confidence
Understand real-time accessibility of Professional Services resources
Ensure to trace and audit for better financial control
Also with the Salesforce platform, Customer Communities can even empower clients with self-service capabilities, including tracking project status and paying invoices in few clicks.
