Concierge security or front-desk security are professionals, who provide a warm welcome, help in day-to-day business operations, and even ensure your safety and security policies. Usually, people consider the term concierge to be only related to hospitals or hotels’ front desks. A concierge is frequently used as a stand-in for high-demand businesses. They are well-trained and experienced professionals who keep watch on people coming or leaving the places and monitor activities throughout the premises. Let’s look at the need for concierge security for businesses.
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Concierge security ensures the safety of the staff and visitors. Hundreds of people enter the premises daily, so it is important to keep away unauthorized people who are a major threat to the company. Concierge security is stationed at the entrance of your office building so they are the first to notice and eliminate safety hazards.
Create and Maintain Reports
Concierge security takes records of the number of visitors who entered your premises. They are also responsible for keeping you informed about deliveries and the work being carried out inside the building. They can also check whether employees of the company have their passes on them when entering the building.
Protect the Property
Many businesses are exposed to theft, violence, and vandalism. In the absence of concierge guards, protecting your property from thieves and vandals, guarding the building against problems, and keeping inhabitants safe is hard. Therefore, it is crucial to have trained security personnel ready to guard your property.
Additionally, they also take care of the parking lot, so that visitors are confident in leaving their cars in the parking lot.
Monitor Operational Procedures
Often managers are busy and they do not have time for day-to-day duties. Concierge security helps control the elevator and aiding check-in and check-out. A concierge can undertake tasks including making room reservations, taking phone calls, and dealing with general inquiries in your business.
Highly qualified officers are quick responders to emergencies like fire breakouts, health emergencies, armed attacks, or disasters. They are trained to provide basic first aid, CPR, or communicate in tragic cases. They know how to calmly launch an emergency plan while establishing connections with law enforcement officers.
Skills Needed to Become a Concierge
- Communication skills
- Organizational skills
A concierge officer’s main duty is to interact with guests all day. He should be polite and communicate with people in a friendly way. A person’s communication skills reflect the organization he represents. Guests may judge your communication skills by the way you answer their calls, emails, or confirm reservations. Excellent communication skills enhance the guests’ experience which demonstrates that you are willing to listen to guests’ feedback.
Sometimes you have to multitask as well as attending guests. You may have to make travel arrangements, schedule activities, pay attention to the guests’ requests, make calls, reply to emails and engage in planning events as a event security at the same time. Being organized helps you to multitask in a composed manner.
To maintain the organization’s reputation a concierge should look and act professionally. He can give guests a good impression by behaving positively. Your dress code, punctuality, patience, discipline, and good manners represent your professionalism.
In your daily routine, you may have to face some conflicts involving many stakeholders. In this situation, your negotiation skills are crucial to persuade other people.
A good negotiator is:
- Willing to sacrifice
- Always ready to solve problems
- Active listener
Concierge security is a cost-effective way to provide a pleasant welcome to guests at the reception. Above that, it is also a deterrent to theft and vandals. Additionally, if you are out of your office, you do not need to be worried about the work, as concierge security does administrative tasks.